Answers to what we're most often asked before a purchase.
Yes. Every license we sell is sourced through an authorized reseller agreement with the publisher. We do not sell grey-market, cracked, or unlicensed keys.
License keys and activation instructions are delivered by email once payment clears, typically within one business day. See our Delivery Policy for details.
No. We handle licensing, procurement, and renewals only. We are not a technical support provider and do not offer remote access or device repair services.
We send renewal reminders ahead of your expiration date so you can renew without a coverage gap.
Yes. Growth and Enterprise plans support mixed multi-brand, multi-category orders on a single invoice.
Refund eligibility depends on whether the license key has been delivered and activated. Full details are in our Refund Policy.
SolutionNex is built for business customers. If you're an individual looking for a single personal license, we'd recommend purchasing directly from the software publisher.